General

  • Meet the Prestige customer service team

    Prestige Dental is proud to have a team whose considerable expertise benefits both dental practitioners and dental technicians looking to source the best products for the job in hand. What this means for customers is that there is always someone able to respond to enquiries and provide answers based upon professional experience, and the customer service team is no exception...

    When you place a call to Prestige Dental you may find Lisa Purdy, a Customer Service Advisor, on the other end of the phone. She has worked for Prestige since 2001 and in that time has become quite the expert on the products used in dentistry, as well as the needs of the dental team.

    Lisa says: ‘I love working in customer service. For me the main objective is to keep our customers happy, something that we work hard to achieve each and every time.’

    Alternatively, Diane Pinder, also a Customer Service Advisor, may pick up the receiver; due to her long-term service with Prestige Dental she has acquired a wealth of product knowledge and information, which is a useful combination for any customer service role.

    When asked what her secret to great customer service is, Diane responded: ‘I pride myself on my customer service skills and my ability to resolve customer issues efficiently and effectively.’

    Last – but by no means least – is Customer Service Administrator Emma Booth. In her own words, Emma has, ‘…bags of customer service experience, and I am a firm believer that good service is good service no matter what the product is. I think that as long as you are empathetic, listen to each customer’s thoughts, suggestions and concerns, and do what you say you will you can’t go far wrong. Treating customers as individuals is key, as everyone has different needs and wants.’

    If the people at your company of choice for dental products, materials and equipment know what constitutes best practice, understand the needs of the dental team and your patients, and are committed to exceeding expectations, you can focus on delivering top quality treatment and achieving outstanding clinical results. And that’s exactly what Prestige has to offer.

    To find out how working with the experts at Prestige Dental can benefit you and your patients, please call 01274 721 567 or email info@prestige-dental.co.uk.

  • Prestige Dental forges ahead with charitable efforts

    The team at Prestige Dental is delighted to share with readers that they collected £560 for Marie Curie in the run up to Christmas.

    During the afternoon of the event, mince pies and mulled wine were enjoyed by all, while money was raised via a cake sale, naming the doorstop dog, and guessing how many sweets were in the jar. Also for sale were Christmas tree decorations made by Prestige Dental’s very own customer services rep, Di.

    All of these efforts follow on from Prestige Dental’s successful Marie Curie Big Blooming Tea Party held last summer, raising much-needed funds to help the charity care for more people living with a terminal illness.

    The team has also donated non-perishable food to the Trussell Trust, which collects and distributes non-perishable food to 424 food banks nationwide.

    For further information on Prestige Dental, please call 01274 721 567 or email info@prestige-dental.co.uk.

  • A Prestige prize for a prestige student

    Dentist Alexandra Henderson is the proud recipient of the annual Prestige Dental Prize, having been deemed the best performing student on the Postgraduate Certificate element of the MSc in Restorative Dental Practice, at UCL Eastman Dental Institute. The deputy programme director Dr Neil Nathwani  of the Postgraduate Certificate element of the course was delighted at Alexandra’s great all year round performance.

    Receiving her prize – a Denar Mark 2 articulator provided by sponsor Prestige Dental – Alexandra said: ‘I am so thrilled and thankful for this award. I had already set my sights on a Denar articulator, having used it and seen the benefits in practice, so to be given one as a prize is amazing. I don’t doubt it will make a huge difference at Croydon Dental Care, where I practise.’

    A spokesperson from UCL Eastman Dental Institute added: ‘Prestige Dental has always been very supportive of our programmes, providing equipment – including articulators – benefitting not only our students but also their patients for years to come. That Prestige then also supplied a Denar Mark 2 articulator as a prize to reward Alexandra’s hard work and commitment is just wonderful. We offer our hearty congratulations to Alexandra and would like to thank Prestige Dental for their on-going patronage.’

    Denar articulators, available exclusively in the UK from Prestige Dental, are engineered for superior performance, tested thoroughly and are based on proven methodology. They bring a new level of interchangeability with the innovative 300 Series, offering a range of features to suit the needs of any practice or laboratory.

    The MSc in Restorative Dental Practice at UCL Eastman Dental Institute is a part-time, four-year programme that enhances students’ ability to provide high-quality and comprehensive restorative management for the majority of patients. Students are able to assess, plan and provide quality treatment at an advanced level, forming a sound foundation for the restoration or rehabilitation of a compromised dentition in their own clinical practice. For any further information about the content of the programme please email edi.cpdadmin@ucl.ac.uk or call 020 7905 1234 or visit http://www.ucl.ac.uk/eastman/education/programmes/restorative-dental-practice-msc

    If you would like to know about the range of quality products available from Prestige Dental, please call 01274 721567, email info@prestige-dental.co.uk or visit www.prestige-dental.co.uk.

    ENDS

    In the picture from left to right:

    1) Dr Neil Nathwani: Deputy Programme Director of restorative dental practice certificate course, senior clinical teaching fellow, specialist Prosthodontist

    2) Peter Nutkins from Prestige Dental

    3) Alexandra Henderson

    4) Dr Chris Louca: Head of Education, Eastman Dental Institute, Head of Department of Continuing Professional Development, Programme Director MSc in Restorative Dental Practice

    5) Andrew Croysdill: Specialist in Restorative Dentistry and Prosthodontics, Senior Lecturer, Honorary Consultant in Restorative Dentistry, Eastman CPD,

     

     

  • Prestige Dental – proud to partner with Medentika

    Prestige Dental is delighted to share the news that it will now be working with Instradent to supply Medentika implant components.

    Everything remains the same for our customers – simply place your order with Diane, Lisa or Emma at Prestige Dental in the usual way and we will ensure speedy delivery to your address of choice. Don’t be worried that your invoice states ‘Instradent’ in the months to come; Prestige is still your trusted point of contact.

    As always, our team of experts are on the end of the phone to advise you as to the best possible choice of components. So, if your needs have changed or you are a first-time buyer, simply call Prestige Dental on 01274 721 567 for advice you can rely on, and to place your order for Medentika products and so much more.

    We look forward to hearing from you.

  • Proof positive of ACTIVA BioActive-Restorative’s excellence

    Prestige Dental is delighted to announce that ACTIVA BioActive-Restorative from Pulpdent has received a 98% clinical performance rating from The Dental Advisor One-year Clinical Performance Report.

    In summary, the ease of placement, finishing, polishing and final aesthetics of ACTIVA BioActive-Restorative was rated as ‘excellent’.

    Speaking about the report, Fred Berk, Vice President of the Pulpdent Corporation, commented: ‘ACTIVA  BioACTIVE products are the most exciting development of a lifetime. They combine the bioactive ionic resin, the rubberised-resin molecule and reactive ionomer glass to mimic the physical and chemical properties of natural teeth. They are the first bioactive dental products with the best attributes of composites and glass ionomers but without any of the disadvantages of those materials. They are strong, durable and highly aesthetic, and they release and recharge calcium, phosphate and more fluoride than glass ionomers. They are ‘smart’ materials that respond to the pH cycles in the mouth and provide long-term prevention benefits. My team and I couldn’t be prouder to have these attributes recognised by The Dental Adviser.’

    Pulpdent ACTIVA BioACTIVE products are available in the UK through Prestige Dental. For further information, please call 01274 721 567 or email info@prestige-dental.co.uk.

     

  • A model lunch and learn


    Vacuum forming is a dental technique that many a dental team has found invaluable once brought into the practice, and Prestige Dental makes that journey as simple and as pleasant as you could possibly want with its lunch and learn gatherings.

    Led by Jennifer Ball, a product specialist for Prestige, this is an event not to be missed! As an ex-dental nurse with plenty of experience, Jennifer knows exactly what it’s like to work in a busy team whose members strive to excel in everything they do.

    While lunch is enjoyed, Jennifer introduces the team to the day’s topic, during which she shows them how to cast up a study model. Then, while that is setting she shows a previously fabricated study model and explains how to use the vacuum forming machine to make a whitening tray. By then, the original study model is set and it’s time for everyone to gain some hands-on experience. Normally one or two members of the team cast up models while others try making a whitening tray.

    Speaking about these fun meetings, Jennifer commented: ‘Obviously some introductory information is essential but the real learning happens during the hands-on sessions. I believe that is the best possible way to understand how vacuum forming works, and the feedback I’ve received confirms that.

    ‘It offers the opportunity for me to teach everyone attending how to overcome issues that could arise – for example, a broken model and a patient waiting, an air bubble in the study model, or how to shape the study model so that it creates a tighter whitening tray.

    ‘Also very important is that I communicate the legal aspect of this type of work. For example, every dentist, nurse or hygienist can make a whitening tray as long as it is within their scope of practice, but if you want to make retainers you need to register the practice with the Medicines and Healthcare Products Regulatory Agency for a small cost.

    ‘I know it’s a lot of to take in, so I also provide documents that support the information I’ve shared.’

    If you would like to know more about this event or would like to book a lunch and learn at your practice, please call Jennifer on 07341 127608 or email jenniferb@prestige-dental.co.uk. Alternatively, you can ring Prestige Dental’s head office on 01274 721567.

     

  • Boutique tooth whitening from Prestige

    Prestige Dental is delighted to present its Boutique day and night whitening kits.

    Boutique by Day is a 6% hydrogen peroxide gel containing potassium nitrate, a proven desensitiser. Worn for only one hour per day, the gel releases large quantities of oxygen-free radicals over a short period of time, whitening the teeth both quickly and safely.

    Boutique by Night is available with either a 10% or 16% carbamide peroxide gel containing the proven desensitiser potassium nitrate. Worn for 4 hours or overnight, this gel releases oxygen free radicals over a longer period of time due to its sustained release. This gradual approach will still give fantastic results due to the length of time the gel stays active.

    Key features of each kit include:

    • Optimum performance – highest percentage formula available
    • Results that are visible in less than a week
    • PH neutral
    • Viscous formula to eliminate wash-out from saliva
    • Water-integrated gel to reduce dehydration.

    Costing just £22.50 per kit with top-ups from only £5.00 (plus VAT and postage), Boutique offers incredible value.

    For further information please contact Prestige Dental on 01274 721567 or email info@prestige-dental.co.uk.

     

  • Prestige enters a new era of customer service

     

    Prestige Dental is excited to report that Emma Booth has joined its ranks as a Customer Service Administrator.

    High standards are vital to maintain the level of customer loyalty Prestige enjoys and this is where Emma and her colleagues come into their own.

    Emma says: ‘My career has progressed in various sectors but there has always been one constant – how much I enjoy making sure customers experience a level of service that truly wows.

    ‘When I learned about Prestige’s policy to ensure that all customers’ requirements are fulfilled in terms of product quality, fitness for purpose, timeliness of delivery, subsequent customer service, CE marking and safety of product, I knew it was where I wanted to be.’

    For further information on how Prestige Dental can help you to deliver the very best dentistry to your patients, please email Emma at emmab@prestige-dental.co.uk  or call 01274 721567.

  • Prestige broadens the M62 corridor’s opportunities

    Prestige Dental is delighted to announce the appointment of Jennifer Ball as its Product Specialist for the M62 corridor and surrounding areas.

    Never one to rest on her laurels, Jennifer, who has an extensive dental nursing background, is in the process of rolling out an exciting programme of learning opportunities in individual practices.

    Whether lunchtime, first thing or after the practice closes is best for you, armed with sandwiches and in the space of just one hour Jennifer can provide invaluable information on products such as ACTIVA™ BioACTIVE, as well as vacuum forming and Medentika’s implant range – obligation free.

    Speaking about her new role, Jennifer commented: ‘I am really looking forward to meeting customers – new and old – and learning what support I  can offer individual dental practices so that dentists and their teams can remain focused on what they do best – delivering excellent patient care.’

    To make an appointment for Jennifer to visit your practice or for more information, please email jenniferb@prestige-dental.co.uk or call 01274 721567.

  • Basic Introduction to occlusion

    Presented by Laurence Murray,
    Learn Occlusion that is relevant, interesting and easy to understand. A great starting point, particularly for associates and all those new to occlusion. The 1st day is the theory around occlusion  and the 2nd day is the practical day.

    Theory day £175 

    The day starts at 8.30 for registration and generally finish for 4.30 pm
    This programme is an excellent introduction to the Principles of occlusion and how they affect restorative,periodontal and orthodontic treatments.
    Unfortunately ‘occlusion’ is often taught in isolation, but it is a fundamental part of virtually every restorative plan.
    Practitioners will also be able to develop their understanding and management of TMD cases, thereby developing a new area of patient care within their practice.

    This day covers
    Anatomy of the TMJ and masticatory muscles
    Demystifying terminology in occlusion
    What instruments are required?
    Envelope of function
    Centric relation and when to use it
    CR bite records
    Comprehensive clinical examination: teeth, joints and muscles
    Unhealthy muscles: signs and symptoms
    Unhealthy teeth: mobility and fremitus, tooth wear
    Appliance therapy
    Deprogramming appliances
    Role of full coverage appliances (hard and soft)
    Treatment sequencing
    Creating space for restorations
    The role of provisional restorations

    Practical day outline, Delegate fee £300
    This practical course is designed as a follow-up to the
    One-day theory. The course, which will be for limited participants and will include the following:

    Facebow registration and mounting of an upper model
    Centric relation manipulation;
    Each participant will manipulate and be manipulated by one of the instructors
    Construction of an anterior jig
    Use of a Leaf Gauge and centric
    Use the CR record to mount a lower model to the upper model on a mark 11 Denar articulator
    Construction of a lower stabilisation splint on the mounted models
    Participants will work in pairs, so that at the end of the day they will have produced an appliance
    Articulators, facebows and all materials will be provided.

    Dates and Locations:

    Wigan 8th/9th May 2015

    Impressions Dental Laboratory The Old Police Station, 26 Castle Hill Road, Wigan, WN2 4BJ

     

    Dundee 5th/6th June 2015

    A-Plus Dental Laboratory 10 George Buckman Drive, Dundee, Dundee City, DD2 3SP

     

    To book please contact the BSOS through their website www.bsos.org.uk

     

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