Delivery & Refund Policy


Orders with a value of over £60.00 and up to 25kg will be despatched via UPS courier, subject to availability and will be delivered, Monday to Friday according to their delivery schedule.

Standard service is next day up to 7.00pm.

Express saver is next day before 12.00 midday.

Express is next day up to 10.30am

Saturday delivery up to 1.00pm

A tracking number can be provided upon request. All other orders are sent via Royal Mail first class service however Prestige Dental cannot guarantee next day delivery. Orders may also be sent via Royal Mail Special Delivery upon request.

Prestige Dental cannot guarantee delivery times as these may be affected by circumstances beyond our control. We will do our best to contact you if we are forewarned of any significant delays.

UK Mainland Delivery charges

UPS Standard                                                                                                              

UPS Express Saver                                                                 
UPS Express                                                                               
UPS Saturday                                                                            
Royal Mail 1st Class                                                               
Royal Mail Special Delivery up to 1.00pm            
From £6.25 Weight and value dependant
Royal Mail Special Delivery 9.00am                         
From £17.10 Weight and value dependant
Royal Mail Special Delivery Saturday.                      From £20.10 Weight and value dependant

UPS Deliveries: Prestige Dental carry the risk of loss or damage to the products until they are signed for upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on delivery should be refused where they will be returned to us by the courier.

Royal Mail Deliveries: Please contact Customer Services on 01274 721567 immediately if there is any evidence that the package or goods contained therein are damaged.

Any subsequent problems that are not immediately identifiable upon delivery must be reported to us within 7 working days of receipt of the order, please contact 01274 721567. If Products are considered by you to be faulty or defective after the 7 day period has expired please contact us for consideration of your query.

We hope you are fully satisfied with your product(s) from Prestige Dental however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

Return of goods (excluding special order items)

Should you wish to return your order following delivery you may do so by informing us within 7 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.

Please confirm your intent to return the order by calling Customer Services on 01274 721567 within 7 working days of receipt; we will confirm to you a returns address and if necessary arrange for the goods to be collected.

The cost of returning the goods once delivered is at your own cost and risk;

We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you either return the goods (In the case of Royal Mail) through a recorded delivery service or arrange the goods to be collected via our Customer Service Department.

When returning goods, please carefully package the goods and enclose your Invoice and/or Delivery note together with details of your reason for return.

If returned goods are lost or damaged in transit that is not arranged by our Customer Service Department we reserve the right to charge you for any loss or damage.

Where we have agreed to the return of goods, these goods must be returned within 7 days of the notice of intent.

In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting b on 01274 721567.

If the goods are found by us to be defective, and you have returned the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

Special Order Items

Special order items are not returnable unless they are damaged.