Payments & Returns

Payments and Returns Policy

Return of goods (excluding special order items)

Should you wish to return your order following delivery you may do so by informing us within 7 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible.

Please confirm your intent to return the order by calling Customer Services on 01274 721567 within 7 working days of receipt; we will confirm to you a returns address and if necessary arrange for the goods to be collected.

The cost of returning the goods once delivered is at your own cost and risk;

We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you either return the goods (In the case of Royal Mail) through a recorded delivery service or arrange the goods to be collected via our Customer Service Department.

When returning goods, please carefully package the goods and enclose your Invoice and/or Delivery note together with details of your reason for return.

If returned goods are lost or damaged in transit that is not arranged by our Customer Service Department we reserve the right to charge you for any loss or damage.

Where we have agreed to the return of goods, these goods must be returned within 7 days of the notice of intent.

In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting b on 01274 721567.

If the goods are found by us to be defective, and you have returned the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.

Special Order Items

Special order items are not returnable unless they are damaged.

 


When am I charged for my order?

When paying by credit card we don't take any money until your order has left the warehouse and is on its way to you.

Can I make an overseas order?

Yes you can. Just order online at our website, or call us on 0044 1274 721567

 

We charge everything in GBP, so you may want to work out the exchange rate. It's also worth bearing in mind that local import duties may be payable on receipt of goods.

Goods ordered on your account are invoiced when they leave the warehouse. Payment is due 30 days from date of invoice.

Any discrepancies with your order must be notified within 24 hours of receipt. We will only accept goods back for credit that are in a resaleable condition. Special order goods are subject to a 15% restocking charge. 

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